Forums	Bruker Media	Community Media	Bruker AFM Probes
SPM Digest	Application Notes	NanoTheater	Website
中文	Brochures & Datasheets	Publications	Probes Catalog
Events	Manuals & Documentation	Presentations	Guide to AFM Modes
News Journal Club	Webinars & Video Nanovations	Other

New BrukerSupport.com Provides 24/7 Online Customer Service Access for the World

rated by 0 users
This post has 0 Replies | 1 Follower

Posts 18

Points 178

Tracy Krainer Posted: Thu, Aug 22 2013 12:07 PM

rated by 0 users

Innovation with Integrity

New BrukerSupport.com Provides 24/7 Online
Customer Service Access for the World

August 2013

Bruker launches 24/7 online customer support

Over the past year, Bruker Nano Surfaces Division began an ambitious program to ensure better and faster service worldwide by establishing new Customer Care Centers in China, Japan, Singapore, and Germany. Customers are already providing great feedback on the results of this investment in global resources combined with local expertise. Expanded service reach to local markets has resulted in substantial improvements in response time to our customers worldwide.

To further these efforts, we have launched a new Bruker Support website (www.BrukerSupport.com). BrukerSupport.com provides a 24/7 self-service portal that is intended to deliver relevant information and solutions extremely quickly, further streamlining our ability to provide tailored support to each customer’s needs.

It is easy to take advantage of this great new service tool. Customers simply register online, and after account validation by Bruker, they have around-the-clock access to a vast amount of instrument-relevant information. Bruker’s customers, channel partners and engineers will have access to operator manuals, frequently asked questions (FAQs), application notes, troubleshooting guides, obsolescence notes, support policies for discontinued products, software downloads, webinars, roadshows and trade show invitations, and much more.

In addition, the support site registration will allow Bruker’s technical staff to quickly access relevant records, such as instrument model and current warranty status, to provide fast assistance for web and call-in support, removing laborious serial number searches and similar delays.

BrukerSupport.com is designed to be a dynamic website, with constant updates by our factory teams to help keep our customers informed on the latest developments, applications, troubleshooting guides, products and services. As a registered user, our customers receive automatic updates for the specific products they own or support. www.BrukerSupport.com is an effective tool providing our customers a 24/7 Technical Support portal no matter where they are. Be sure to register online today.

Filed under: customer service, Bruker Support
| Post Points: 10

Previous | Next

Page 1 of 1 (1 items) | RSS

New BrukerSupport.com Provides 24/7 Online Customer Service Access for the World

rated by 0 users This post has 0 Replies | 1 Follower

rated by 0 users
This post has 0 Replies | 1 Follower