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log-in issues

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Mithun Bhattacharya posted on Tue, Sep 3 2013 12:03 PM

every time i log out , the website prevents me  from  logging in. It makes me use the recover password option. I then have to wait for the new link to arrive in e-mail an then  log in by entering  the new password. 

It is quite trouble some. Can you  help  me resolve this?

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Top 25 Contributor
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Bruker Employee

I didn't have the exact same problem but something similar a while back...it turned out to be a problem specific to IE10. I switched to using FireFox and logging in worked fine for me again.

 

Best regards

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Top 50 Contributor
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Thanks Ian.

I was using Chrome, later I tried Firefox  and IE too. Nothing works. It still says invalid credentials.

Regards

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Top 10 Contributor
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Bruker Employee

I checked your profile and everything is fine. Also, other users do not seem to be have this problem. I suspect its on your side (computer or network). Can you:

1) restart your computer and see if that helps.

2) try logging in from a different computer/network

Thanks,

Steve

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