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log-in issues

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Not Answered This post has 0 verified answers | 3 Replies | 2 Followers

Top 50 Contributor
22 Posts
Points 254
Mithun Bhattacharya posted on Tue, Sep 3 2013 12:03 PM

every time i log out , the website prevents me  from  logging in. It makes me use the recover password option. I then have to wait for the new link to arrive in e-mail an then  log in by entering  the new password. 

It is quite trouble some. Can you  help  me resolve this?

  • | Post Points: 12

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Top 25 Contributor
37 Posts
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Bruker Employee
Reply
Ian Armstrong replied on Tue, Sep 3 2013 12:12 PM

I didn't have the exact same problem but something similar a while back...it turned out to be a problem specific to IE10. I switched to using FireFox and logging in worked fine for me again.

 

Best regards

  • | Post Points: 12
Top 50 Contributor
22 Posts
Points 254
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Mithun Bhattacharya replied on Tue, Sep 3 2013 1:23 PM

Thanks Ian.

I was using Chrome, later I tried Firefox  and IE too. Nothing works. It still says invalid credentials.

Regards

  • | Post Points: 12
Top 10 Contributor
288 Posts
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Bruker Employee
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Stephen Minne replied on Wed, Sep 4 2013 10:54 AM

I checked your profile and everything is fine. Also, other users do not seem to be have this problem. I suspect its on your side (computer or network). Can you:

1) restart your computer and see if that helps.

2) try logging in from a different computer/network

Thanks,

Steve

  • | Post Points: 10
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