Nanoscope Problem

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Jose Arroyo Posted: Wed, Oct 9 2013 1:12 PM

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Hi everybody
I'm using a SPM NanoScope III with Nanoscope 5.30r3sr3 as controlling software. Since few days ago when we've tried to use de microscope, in the software doesn't appear the microscope button (the yellow microscope)  to enter to real-time operation. 

This is how the toolbar looks like in the controlling PC.

The missing icon:
 

Any help or suggestion will be appreciated

Thanks 

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Don Chernoff replied on Wed, Oct 16 2013 4:50 PM

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The software is not recognizing the DSP board.  Try re-seating the NanoScope board(s) in the pc.  If you have a pair of boards (INT and DSP) try re-seating the ribbon cables that connect the two boards.

If you have further difficulties, let us know.  donc@asmicro.com

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Bede Pittenger replied on Wed, Oct 16 2013 5:56 PM

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Another possibility is that Nanoscope did not shut down correctly and is still paritally running.  Rebooting the computer would eliminate that possibility.

--Bede

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Jose Arroyo replied on Fri, Oct 18 2013 5:27 PM

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Thanks for your answer Don

The next monday we'll be trying to do what you've suggested and i'll let you know what happened

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Jose Arroyo replied on Fri, Oct 18 2013 5:31 PM

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Thanks for your answer Bede

I've tried rebooting the computer, but the microscope icon still doesn't appear