Customer Support Engineer

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Stephen Minne Posted: Thu, May 6 2010 3:09 PM

Customer Support Engineer
Ref#2010-0429 LM
Location: Malvern, PA

SUMMARY OF RESPONSIBILITIES:

• Product training, installation, upgrade, applications support, diagnostics, and troubleshooting of Veeco Atomic Force Microscopes and applications for customers both domestic and international.
• Front line customer interface and support
• Create, develop, and continuously improve the customer support & applications knowledge database

ESSENTIAL FUNCTIONS:

• 85%  Product training, installation, upgrades, applications, diagnostics, troubleshooting and preventative maintenance
• 15% Knowledge data base development

ADDITIONAL RESPONSIBILITIES:

• Pre-sales support
• Other duties as assigned

PHYSICAL/ENVIRONMENTAL REQUIREMENTS:

• 85% travel on short notice both domestically and international
• Able to lift 40lb from floor to hip height
• Able to work in a clean room environment

KNOWLEDGE, SKILLS, AND ABILITIES:

• Solid theoretical understanding of physics to enable problem solving of complex system and application issues.
• Able to experiment, test, diagnose, troubleshoot complex cutting edge electro-mechanical and computerized systems using standard tools such as oscilloscope, multimeter, etc.... 
• Knowledge of Atomic Force Microscopy and associated applications.
• Excellent verbal and written communication and presentation skills with MS office proficiency.
• Ability to multitask & team player.
• Self sufficient in computer/networking skills necessary to analyze logs, summarize data. 
• Able to travel both domestically and internationally on short notice.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

• Minimum Masters of Science, PhD preferred, in Engineering or Physics with preference to Electrical Engineering or Mechanical Engineer with electrical engineering experience.  Other scientific degrees (MS minimum) will be considered.
• Laboratory experience highly desirable
• Atomic Force Microscopy and associated applications.
• Training experience preferred.

 Send resumes to hpark@veeco.com