Customer Support Engineer, San Jose, CA

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Stephen Minne Posted: Thu, Jun 9 2011 12:28 PM

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Best fit for this position:  Master’s Degree Electrical Engineering w/ instrumentation experience

 Send Resume to: Ernesto.Lopez@bruker-nano.com

SUMMARY OF RESPONSIBILITIES:

1.     Diagnostics and troubleshooting of Bruker Atomic Force Microscopes, Stylus & Optical Profilers and applications & instrument

2.     Customer facing product training, installation, upgrade, applications support, diagnostics, and troubleshooting of Bruker Atomic Force Microscopes, Stylus & Optical Profilers  and applications both domestic and international.

3.     Front line customer interface and support

4.     Create, develop, and continuously improve the customer support & applications knowledge database

ESSENTIAL FUNCTIONS:

1.     85%  Diagnostics and troubleshooting of Bruker Atomic Force Microscopes, Stylus & Optical Profilers, applications and systems, product training, installation, upgrade, and applications support

2.     15% Knowledge data base development

WORK LOCATION:

1.     San Jose, California

ADDITIONAL RESPONSIBILITIES:

1.     Pre-sales support

2.     Other duties as assigned

PHYSICAL/ENVIRONMENTAL REQUIREMENTS:

1.     Up to 85% travel on short notice both domestically and international

2.     Able to lift 40lb from floor to hip height

3.     Able to work in a clean room environment

KNOWLEDGE, SKILLS, AND ABILITIES:

1.     Solid theoretical understanding of physics to enable problem solving of complex system and application issues.

2.     Able to experiment, test, diagnose, troubleshoot complex cutting edge electro-mechanical and computerized systems using standard tools such as oscilloscope, multimeter, etc....

3.     Knowledge of Atomic Force Microscopy and/or Optical & Stylus metrology and associated applications.

4.     Excellent verbal and written communication and presentation skills with MS office proficiency.

5.     Ability to multitask & team player.

6.     Self-sufficient in computer/networking skills necessary to analyze logs, summarize data.

7.     Able to travel both domestically and internationally on short notice.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

1.     Minimum Masters of Science, PhD preferred, in Engineering or Physics with preference to Electrical Engineering.  Other scientific degrees (MS minimum) will be considered.

2.     Laboratory experience highly desirable

3.     Atomic Force Microscopy and/or Optical & Stylus metrology and associated applications highly desirable

4.     Training experience desirable.

 Send Resume to: Ernesto.Lopez@bruker-nano.com