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August 2012, Vol. 2 - New Local Customer Service Centers

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Bruker Posted: Fri, Aug 3 2012 1:33 PM    |     +1 520 741-1044
Vol. 2 August 2012

New Local
Customer Service Centers


In addition to factory-based customer care centers in Santa Barbara, California, and Tucson, Arizona, Bruker is adding service centers around the world in China, Singapore, Japan, and Germany to bring global resources and regional expertise closer to our customers. In December 2011, service centers were also opened in Beijing, China and Tokyo, Japan. In addition, our Mannheim, Germany service center will be moving to the new Karlsruhe facility at the end of September. The new regional service centers first opened offering local phone and e-mail support eight hours a day, five days a week. These facilities also offer customer training and have been expanded to better serve our local customers by being able to receive customer instrumentation back for evaluation. They also allow higher volume repairs to be completed locally.

Fast Action for Quick Resolution
"This local expertise and repair enhanced capabilities will ensure that our customers receive the best and fastest customer service available," said John Trahan (V.P. BNS Global Tech Support). With the addition of these service centers, response time to our customers is greatly improved. Response time to phone and email questions and inquiries have a guarantee of one business day turn around. Testing and troubleshooting are guaranteed within 3 to 5 days, and 5 to 10 days for repairs at the local customer centers. These new centers will ensure our customers receive the highest standard of care with quickest possible turnaround, as well as regional-based customer user training that can be scheduled or performed ad hoc when required to fulfill install/warranty customer training requirements.

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