Customer Support / Field Service Engineer - Mannheim, Germany

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Stephen Minne Posted: Thu, Jun 9 2011 12:26 PM

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JOB DESCRIPTION

Bruker Nano is a part of Bruker Corporation and headquartered in Berlin, Germany and Sta.
Barbara, California, USA. We are a leading supplier of instrumentation for surface analysis
(Scanning Probe Microscopy (AFM/SPM) and Optical and Stylus Profilometry).
To strengthen our Support team in Germany, we seek to fill the following vacancy at the earliest
convenience:

Customer Support / Field Service Engineer (m/f)

Position
   • Support & Service Engineer
   • Location: Mannheim, Germany
   • Reporting to European Service Manager

Job Responsibilities:
Perform intermediate customer support activities involving the installation, modification, repair
and preventive maintenance of complex equipment and systems to ensure proper working order.
Instructs customers in the operation and maintenance of the system. Works under general
supervision following established policies and procedures to ensure company and customer
quality standards are met. Works on problems of diverse scope and demonstrates judgment in
selecting methods and techniques for obtaining solutions. Primary duties and responsibilities
include:

• Install, modify, repair and perform preventive maintenance procedure on equipment and
systems following SOP policies, procedures and work direction of supervisor or site
lead.
• Train Bruker and customer personnel in equipment operation and maintenance
procedures.
• Support customer needs by interfacing with technical support and other support
personnel, including development engineering on problems necessitating equipment
design changes or on potential new product applications.
• Participate in continuous improvement projects and programs.
• Conform at all times to Bruker and customer’s safety, cleanliness, and working protocol
policies to maintain a safe and clean work environment.
• Maintain and initiate direct contact with customers through daily and weekly on-site
meetings to assure customer satisfaction.
• Complete SARs, project plans and other documentations as required in a timely manner.
• Display commitment to resolve problems and make decisions based upon the priority of
the problem in relation to business needs.
• Provide necessary information and reports to Service Management, Customers, and
Corporate personnel.
• Attend seminars/conferences on pertinent topics to increase the Bruker knowledge base
of standards or new ideas.
• Performs contract customer site audits as directed by management to ensure the quality
of service is maintained at the highest level achievable.
• Performs other duties as assigned.
Qualifications
Education and Experience
• Bachelors degree in engineering or MS in Engineering or Phd in Physics would be
preferred.
• Must possess excellent communication skills with ability to speak with clarity and
interface effectively with customer, management and peers.
• Requires excellent systematic troubleshooting skills utilizing a structured and
comprehensive process to determine the root cause of an outage with ability to handle
problems independently and implement corrective action.
• Ability to develop excellent customer relationships.
• Must be able to travel to multiple site locations if deemed necessary to align with
customer work schedule. Minimum 50% travel required, including international.
• Requires general understanding of basic computer language and commands.
• Knowledge/work experience of AFM and Optical interforometry tools is desirable

We offer
• An interesting position in a dynamic work environment
• A career opportunity
• Extensive on-the-job and continuing training
• An attractive remuneration scheme

Have we raised your interest? In this case we look forward to your application, preferably by
email to:

Bruker Nano GmbH
Schwarzschildstr. 12
12489 Berlin
Phone +49 - (0)30 - 67 09 90 - 0
bewerbung-berlin@bruker-nano.de,
www.bruker-nano.de