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Hi Arthur, Please contact our Tech Support for more information about running KPFM: AFM.Support@bruker.com and +1 800-873-9750 The Application Note here is also very helpful: http://nanoscaleworld.bruker-axs.com/nanoscaleworld/media/p/3273.aspx Thanks, Teddy
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Hi Char135, I'm not sure if I was the only who took care of your case from the Service. Due to the size of the MM system, acoustic noise is not a big concern generally, unless you're doing high resolution imaging. The cylindrical cover should not cause heat issue. Let me double check with our Production. Can you leave an email here? Or can you
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Hi Yen, I've forward your question to our expert and you're copied. Please expect delay in response as he is on an internal project until later this week. Thanks, Teddy
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Hi Yen, May I have your email? I'll get our Bioscope Catalyst expert to help you out. You can also contact me at Teddy.Huang@bruker.com Thanks, Teddy
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Hi Albert, Has our service team in Europe been in touch with you? If not, please send your request again to AFM.Support@bruker.com . I'll forward your request to our team in Europe. Thanks, Teddy
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Hi, Please let me forward your question to our Probe department. May I have your email address? Thanks, Teddy
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I've replied your email already. What type of AFM do you have?
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We have two online training video here: https://www.bruker.com/service/education-training/training-courses/afm-optical-training-courses.html These two should be very helpful. Thanks, Teddy
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Hi Eric, This sounds like issue of poor tracking that affects the image quality. Can you send an email to the AFM.Support@bruker.com? Then, I will send you the trouble shooting guide. You can also find lots of useful information on brukersupport.com. Thanks, Teddy
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Hi Robin, Can you try python? There is a python library to convert: http://rpy.sourceforge.net/ and there is some python code on NanoScope software to read in nanoscope files. Another option would be to use the Matlab toolbox and Matlab instead. Our application engineer will follow up later. Thanks, Teddy